Following a summer of Wonder Woman, Spiderman, and other superhero blockbusters, it's natural to fantasize about having a superpower of your own. Luckily for designers, innovators, and customer-centric thinkers, the design sprint process allows you to see into the future to learn in just five days what customers think about [...]
This year's best business books on innovation offer insights into the way big data and new technologies are upending how we consider consumer needs and decision making. In Competing against Luck, Clayton Christensen and his coauthors argue that customers effectively hire products and services to do a job -- [...]
The Middle Eastern market is growing at a rapid pace, and, as a result, demand for IT products is also booming in the region. What is peculiar, though, is that Middle Eastern countries require design that is not only compatible with their needs and comfortable for their users, but that [...]
I became a huge fan of customer journey mapping the first time I was introduced to it. And after a few years of mapping, tweaking and presenting maps, my team and I started looking for other more exotic uses of this technique. Well, seek and ye shall find.
Customer journey mapping [...]
The Vary HTTP header is sent in billions of HTTP responses every day. But its use has never fulfilled its original vision, and many developers misunderstand what it does or don't even realize that their web server is sending it. With the coming of the Client Hints, Variants and Key [...]