Over the last decade, industries, academics, and the public sector have turned their focus toward culture and ethics in response to the financial crisis as well as misconduct at a broad range of corporations. But what role does culture play in corporate misconduct, and why do these problematic cultures [...]
Hayon Thapaliya for HBR
Hanna, a finance director at an international home care retailer, works long hours. She's usually in the office from 9am to 5pm, but at home, when her three children go to sleep, she'll work another four hours, not closing her laptop until midnight. She sometimes also works [...]
JUAN Diaz-Faes for HBR
Health care teams depend on electronic health records (EHRs) to compile important medical data from innumerable lab tests and medical devices, observations, treatments, and diagnostic codes. We rely on it so much that we consider the EHR to be a team member.
But in fast-paced critical care units, [...]
HBR STAFF/Schreiber Sons/nypl
People hate performance evaluations. They really do. According to a survey of Fortune 1,000 companies done by the Corporate Executive Board (CEB), 66% of the employees were strongly dissatisfied with the performance evaluations they received in their organizations. More strikingly, 65% of the employees believed that performance evaluations [...]
Guest post from Scot Hunsaker:Back in 2000, my company, Counsilman‐Hunsaker was in need of a receptionist. After our interview process, we found Macy to be the best fit for the position. It would be an understatement to say that when she interviewed with us and was hired, she was inexperienced [...]
Guest post from CrisMarie Campbell and Susan Clarke:If you want your organization to successfully embrace your strategic change, focus on the human aspect. That's right. People will be the ones implementing the change. So, get them involved, listen to them, and work together. If you do, you'll build tremendous loyalty, [...]
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If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. And these days, it could also mean that you're giving up something priceless: your relevance.
That's because the “loyalty era” of marketing, as we've known it, is [...]
HBR STAFF/CSA Images/BW Archive Collection/Getty Images
When I ask corporate leaders why they are committed to preventing serious injuries and deaths among their workers, most say they care about their employees and don't want to see anyone hurt. They'll also note that “safety pays” in reducing costs, or admit they fear [...]
Rasmus Hougaard and Jacqueline Carter, of the global consulting firm Potential Project, make their case for mindfulness, selflessness, and compassion in leadership. Their survey of 30,000 leaders showed those characteristics are foundational — and often missing from leadership development programs. Practicing self-awareness, they say, leads to more focused and more [...]